AB-210 Cheat Sheet 2026: Quick Reference
Glossary, an agent decision table, and a condensed domain map — no narrative, just the reference you need in the last hour before the exam.
Exam Snapshot
Domain weights, agent names, and every skill in the map below trace to Microsoft's official AB-210 study guide (checked 2026-09-07) — the same source used to build our 500-question AB-210 bank. Because AB-210 is still in beta, its own exam page does not yet publish an exact price or duration; treat any figure you see elsewhere as provisional until Microsoft confirms it at general availability.
How to Use This Page
Scan the glossary first if a term in a practice question stops you cold — most AB-210 wrong answers come from a candidate knowing the concept but not the exact term Microsoft uses for it. Then use the agent decision table any time a question describes a task rather than naming a feature outright, since AB-210 rarely says "configure the Sales Research Agent" directly — it describes what a seller or manager wants and expects you to name the right agent. The domain map at the bottom is for a last-minute weight check, not for learning the material for the first time; if a row doesn't make sense, that domain needs the full study guide, not this page.
AB-210 Glossary
Terms the exam assumes you already know, condensed to one line each:
| Term | Category | What it means |
|---|---|---|
| Business process flow (BPF) | Process | Guides sellers stage-by-stage through a sales process; configured in Domain 1 |
| Dataverse sales data model | Data platform | The underlying tables (Lead, Opportunity, Product, etc.) that Sales and its agents read and write |
| Sales accelerator | Feature | Builds a prioritized seller worklist from lead and opportunity signals |
| Predictive scoring model | AI model | Ranks leads and opportunities by AI-estimated likelihood to convert or close |
| Conversational intelligence | AI feature | Analyzes call recordings/transcripts for sentiment, talk time, and mentioned topics |
| Relationship intelligence | AI feature | Surfaces relationship health signals across contacts on a deal |
| Premium (predictive) forecasting | AI feature | Augments seller-submitted revenue forecasts with AI-adjusted projections |
| Capacity, billing & credits | Agent prerequisite | Tenant-level provisioning that must be configured before any Sales agent can run |
| Research canvas | Agent output | Where the Sales Research Agent presents compiled account and buying-committee intelligence |
| Opportunity pipeline view | UI feature | Visual, stage-grouped layout of open opportunities for sellers working the pipeline |
| Copilot record summarization | AI feature | Generates a summary of a single record (e.g. an opportunity) on demand |
| SMS channel | Extension | A configured channel letting sellers text customers from inside Dynamics 365 Sales |
Which Sales Agent Do You Actually Need?
The single most-tested distinction on AB-210. Match the scenario language in the question to a row here before picking an answer:
| You need to… | Use this |
|---|---|
| Filter and score inbound leads before a seller sees them | Sales Qualification Agent — Research-only mode |
| Have the system contact qualified leads directly, without a seller acting first | Sales Qualification Agent — Research and engage mode |
| Compile account news and buying-committee details before a pitch | Sales Research Agent |
| Coordinate day-to-day opportunity management alongside the pipeline view | Sales Opportunity Agent |
| Draft follow-ups and drive tasks that push a late-stage deal to close | Sales Close Agent |
| Get an AI-adjusted revenue projection instead of only seller-submitted numbers | Premium (predictive) forecasting — not an agent |
The trap most candidates fall into: reading "the system should reach out to the lead" and picking the Sales Qualification Agent generically, without noticing the question is really asking whether that outreach happens automatically (Research and engage mode) or only after a seller reviews the agent's findings (Research-only mode). Both modes involve the same agent — the mode is the answer, not the agent name.
Condensed 5-Domain Map
One row per domain — for the full sub-skill breakdown, see the AB-210 study guide:
| Domain | Weight | Core content |
|---|---|---|
| 1. Configure D365 Sales core features for AI | 15-20% | Mailboxes, BPFs, timeline, security model, product catalog |
| 2. Optimize AI-driven sales | 20-25% | AI-first strategy, agent prerequisites, Sales accelerator, forecasts, goals |
| 3. Qualify & prioritize leads by using AI | 15-20% | Predictive scoring, Sales Qualification Agent (both modes) |
| 4. Develop deals via intelligent opportunity research | 25-30% | Sales Opportunity, Close, and Research agents; pipeline view; Opportunity Products |
| 5. Extend & enhance Sales | 10-15% | Sales mobile app, Teams calling, SMS, Power Automate, Power Apps, Power BI |
Quick Answers
How is this different from the AB-210 study guide?
The study guide explains why AB-210 exists, how it differs from the retired MB-210, and gives a full weighted study plan with narrative explanations for each domain. This page assumes you have already read that context and just need the terms, the agent-selection logic, and the domain weights in front of you for a final review pass.
What's the single most-confused topic?
Telling the four Sales agents apart, especially Sales Research Agent vs. Sales Opportunity Agent — both act on open opportunities but do different jobs, and both sit in Domain 4, the exam's heaviest-weighted domain at 25-30%. Use the decision table above rather than trying to memorize the four agent names in isolation.
Does this cheat sheet cover everything the exam tests?
No, by design. It covers the terms and decisions candidates most often trip over, not the full sub-skill list for every domain. Pair it with the AB-210 study guide for complete domain coverage and the practice questions for applied scenario practice.
Can I print this cheat sheet?
Yes — every table here is plain HTML, so a browser print or "print to PDF" renders cleanly.
MSCertQuiz sells practice-exam access for AB-210 and other Microsoft certifications; this cheat sheet is maintained by the same team that builds those questions.
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