Frequently Asked Questions
Find answers to the most common questions about Microsoft certification practice tests, pricing, access, and more at MSCertQuiz.
Getting Started
Which certifications are available?
Quick Answer:
MS-900 is available now with 500 questions. AZ-900 coming Week 6.
Currently, MS-900 (Microsoft 365 Fundamentals) is available with 500 complete practice questions. AZ-900 (Azure Fundamentals) will launch in Week 6 with another 500 questions. More certifications (MS-700, AZ-104, MS-102) are planned for future releases.
Related questions:
How does the free trial work?
Quick Answer:
Get 40 free practice questions after creating a free account. No credit card required.
Every certification includes 40 free practice questions after you create a free account. This gives you a complete overview of the question quality, format, and difficulty before deciding to purchase. No credit card required for the free trial.
Related questions:
Do I need to create an account?
Quick Answer:
Yes, a free account saves your progress and syncs across devices.
Yes, you need a free account to access practice questions. This allows us to save your progress, track your performance across sessions, and sync your data across all devices. Creating an account takes less than 30 seconds.
Related questions:
Are these real exam questions?
Quick Answer:
No, these are original practice questions designed to mirror actual Microsoft exam formats.
Our questions are designed to mirror actual Microsoft exam formats, topics, and difficulty levels. They're written by certified IT professionals with deep Microsoft expertise, but are original practice questions, not stolen or leaked exam content. This ensures we're compliant with Microsoft's policies while providing realistic exam preparation. Learn more about official Microsoft certification exams at Microsoft Learn.
Related questions:
Payments & Pricing
How does pricing work?
Quick Answer:
$9.99 one-time payment per certification. No subscriptions.
It's $9.99 per certification with a one-time payment. No monthly fees, no auto-renewal, no hidden charges. Pay once for each certification you want, get lifetime access. You unlock all 500 questions (460 paid + 40 free) immediately after purchase.
Related questions:
Are bundle discounts available?
Quick Answer:
Bundle pricing coming soon when AZ-900 launches!
Bundle pricing will be available when AZ-900 launches in Week 6! You'll be able to buy MS-900 + AZ-900 together at a discounted rate. Stay tuned!
Related questions:
What payment methods do you accept?
Quick Answer:
PayPal (credit cards, debit cards, PayPal balance).
We currently accept all major payment methods through PayPal, including credit cards, debit cards, and PayPal balance. Stripe integration is planned as a secondary option. All payments are processed securely with industry-standard encryption.
Related questions:
What is your refund policy?
Quick Answer:
All sales are final, but we'll help with technical issues within 7 days.
Due to the nature of digital content with immediate access, all sales are final. However, if you experience technical issues preventing access to purchased content, please contact us within 7 days of purchase at support@mscertquiz.com, and we'll work to resolve the issue or provide a refund at our discretion.
Related questions:
Do I get charged automatically every month?
Quick Answer:
No. This is a one-time payment only with no recurring charges.
Absolutely not! This is a one-time payment only. There are NO recurring charges, NO subscriptions, and NO auto-renewals. Once you pay $9.99, that certification is yours forever with no additional costs.
Related questions:
Quiz Features
How many questions are included?
Quick Answer:
500 total questions per certification (40 free + 460 paid).
Each certification includes 500 total practice questions: 40 free questions (available after signup) and 460 paid questions (unlocked with $9.99 purchase). All questions include detailed explanations to help you learn.
Related questions:
Can I resume a quiz later?
Quick Answer:
Yes, your progress is saved for 7 days.
Yes! Your quiz progress is automatically saved. You can close your browser and come back anytime within 7 days to continue where you left off. Your session expires after 7 days, but you can always start a fresh quiz.
Related questions:
Can I retake quizzes?
Quick Answer:
Yes, take unlimited practice attempts with randomized questions.
Absolutely! You can take as many practice attempts as you want. Each quiz randomizes the question order, so you'll get a fresh experience every time. We track all your attempts and show your best score and improvement over time.
Related questions:
Are questions randomized?
Quick Answer:
Yes, every quiz randomizes question order to prevent memorization.
Yes! Every quiz session randomizes the question order to prevent memorization patterns and ensure you're truly learning the material. This simulates the unpredictability of the actual Microsoft certification exams.
Related questions:
Do I get explanations for answers?
Quick Answer:
Yes, every question includes a detailed explanation.
Every single question includes a detailed explanation that appears after you submit your answer. These explanations help you understand WHY the correct answer is right and why other options are incorrect, turning each question into a learning opportunity.
Related questions:
Technical Questions
Can I use this on my phone?
Quick Answer:
Yes, fully responsive on phones, tablets, and desktop.
Yes! MSCertQuiz works perfectly on phones, tablets, and desktop computers. The interface is fully responsive and optimized for mobile study. Your progress syncs automatically across all devices using your account.
Related questions:
Do I need an internet connection?
Quick Answer:
Yes, MSCertQuiz is a web-based platform requiring internet access.
Yes, you need an internet connection to access the practice questions and save your progress. MSCertQuiz is a web-based platform, ensuring you always have access to the latest questions and features without downloading apps.
Related questions:
Which browsers are supported?
Quick Answer:
All modern browsers (Chrome, Firefox, Safari, Edge).
MSCertQuiz works on all modern browsers including Chrome, Firefox, Safari, Edge, and mobile browsers. We recommend keeping your browser updated for the best experience.
Related questions:
How is my data protected?
Quick Answer:
All data is encrypted via HTTPS. Payments processed securely through PayPal.
We take security seriously. All data is transmitted over encrypted HTTPS connections. Your payment information is processed securely through PayPal and never stored on our servers. We follow industry best practices for data protection and comply with privacy regulations.
Related questions:
Account & Support
I didn't receive my verification email
Quick Answer:
Check spam folder, try logging in, or contact support@mscertquiz.com.
First, check your spam/junk folder – verification emails sometimes end up there. If you still don't see it, try logging in anyway (the email might have been delayed). If you continue having issues, contact us at support@mscertquiz.com and we'll manually verify your account.
Can I change my email address?
Quick Answer:
Yes, update from account settings in your dashboard.
Yes, you can update your email address from your account settings in the dashboard. After changing your email, you'll need to verify the new address before it takes effect. This ensures account security.
I forgot my password
Quick Answer:
Use the 'Forgot Password' link on the login page.
Click the 'Forgot Password' link on the login page. Enter your email address and we'll send you a password reset link. The link expires after 1 hour for security. If you don't receive the email, check your spam folder or contact support.
Related questions:
Can I share my account with others?
Quick Answer:
No, accounts are for individual use only per our Terms of Service.
No, accounts are for individual use only per our Terms of Service. Each person should create their own account to track their personal progress accurately. Sharing accounts violates our terms and may result in account suspension.
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Response time: 24-48 hours • Email: support@mscertquiz.com