MS-721 · Modern Work · for teams
Certify your team on MS-721 —
without the retake bill
Give your teams voice engineers unlimited, exam-realistic MS-721 (Collaboration Communications Systems Engineer) practice. Each $165 USD retake you avoid more than pays for a seat — and every seat also unlocks all 57 Microsoft certs, so the same people can keep certifying as your needs grow.
Why teams certify staff on MS-721
Legacy PBX systems are being retired in favor of Teams Phone, and MS-721 is the specialist credential for the engineers running that migration — Direct Routing, meeting rooms, and device management.
Certified Teams voice engineers are still relatively scarce, which makes MS-721 a real differentiator for any team offering telephony migrations — and it contributes to the Solutions Partner for Modern Work designation.
Partner relevance
MS-721 contributes toward the Solutions Partner for Modern Work — so keeping staff certified helps protect your Microsoft partner designation and its co-sell benefits.
Who on your team should take MS-721
Teams voice engineers
UC / collaboration engineers
Telephony specialists
MS-721 exam objectives your team will practice
500 expert-reviewed MS-721 questions mapped to the current exam blueprint, with explanations that teach the reasoning — not just the answer.
- Plan and design collaboration communications systems (20-25%)
- Configure and manage Teams meetings, webinars, and town halls (15-20%)
- Configure and manage Teams Phone (30-35%)
- Configure and manage Teams Rooms and devices (20-25%)
Want to see the question style first? Try free MS-721 sample questions →
The MS-721 retake math
A failed MS-721 attempt means another $165 USD retake — per person — plus lost time and a delayed designation. One avoided retake pays for a seat for a year; see the full per-seat pricing and cost breakdown on the Teams page.
MS-721 for teams — FAQ
Is there real demand for MS-721 voice skills?
Yes — voice migrations from legacy PBX to Teams Phone are a growing, high-value workstream, and certified Teams voice engineers are relatively rare, which is exactly why the cert differentiates a team.
Does MS-721 cover Teams Rooms and devices?
Yes, a full domain covers Teams Rooms and device management alongside the larger Teams Phone domain.