PL-900 Practice Questions: 15 Free Questions With Detailed Answers

Correct Answer: B

Canvas apps are the right choice when you need a custom UI layout, offline capability, and specialized controls like maps and camera. The technician scenario requires a custom map interface and photo capability — these require canvas app flexibility. Model-driven apps (A) have a standardized UI determined by the data model — you cannot design a custom map-based interface. Portals (C) are for external web experiences, not field technician apps. Power BI (D) is for analytics visualization, not data entry.

Correct Answer: B

Model-driven apps are purpose-built for scenarios with complex data relationships, business rules, and process-driven workflows — exactly the customer service case management scenario. They are driven by the Dataverse data model, which handles relationships, business rules (like escalation logic), and consistent navigation automatically. Canvas apps (A) can do this but require much more manual development. Portals (C) are for external/public-facing web experiences. Power BI (D) is for analytics, not case management.

Correct Answer: C

Automated flows are triggered by events — in this case, a new expense report being submitted (e.g., a new row in a SharePoint list or Dataverse table). The flow runs automatically when the event occurs, without any manual intervention. Scheduled flows (A) run on a time schedule, not in response to events. Instant flows (B) require a user to manually trigger them — not appropriate for automatic approval routing. Desktop flows (D) use RPA for automating desktop/legacy applications — overkill here and not the right trigger type.

Correct Answer: B

A Power BI dashboard allows you to pin individual visuals from multiple different reports onto a single canvas. This is exactly the scenario — KPIs from a sales report and inventory metrics from an inventory report, viewed together on one screen. A report page (A) is based on a single dataset — you cannot combine visuals from two different datasets in one report page. A dataset (C) is a data model, not a display surface. A workspace (D) organizes content but doesn't combine visuals from multiple reports.

Correct Answer: B

Dataverse is the correct choice when you need complex business rules, field-level security, and Dynamics 365 integration. These are core Dataverse capabilities. SharePoint (A) supports simple list data but lacks business rules, field-level security, and Dynamics 365 native integration. Azure SQL (C) could work technically but is not a Power Platform-native solution and lacks the low-code governance features. Excel (D) is for ad-hoc data, not enterprise business applications.

Correct Answer: B

Desktop flows (Power Automate Desktop) are designed for Robotic Process Automation (RPA) — automating interactions with desktop applications just as a human would, by clicking buttons, filling fields, and reading screens. This is the only Power Automate capability that can interact with a legacy desktop application without code changes. Automated flows (A) work with cloud connectors but cannot interact with desktop UIs. Scheduled flows (C) can trigger actions but not UI automation. Business process flows (D) guide users through steps — they don't automate desktop applications.

Correct Answer: C

AI Builder includes a prebuilt Business Card Reader model specifically designed to extract contact information (name, title, email, phone, company, address) from business card images. Prebuilt models require no training data — they work out of the box. Object detection (A) identifies and locates objects in images but doesn't extract contact data. Text classification (B) categorizes text, not extracts structured fields. Form processing (D) extracts fields from structured forms (invoices, documents) but is a custom model requiring training, not a prebuilt business card reader.

Correct Answer: B

Premium connectors in Power Automate require a premium license — either Power Automate Premium (per-user plan) for the user running the flow, or the Power Automate Process (per-flow plan) for the flow itself. The standard/included Power Automate license in Microsoft 365 only supports standard connectors. Salesforce is explicitly a Premium connector. A is incorrect — free and M365-included plans cannot use premium connectors. C is incorrect — it's a Microsoft licensing requirement, not a Salesforce requirement. D is incorrect — premium connectors apply to cloud flows, not just desktop flows.

Correct Answer: C

Microsoft Copilot Studio (formerly Power Virtual Agents) is specifically designed for building chatbots without code using a graphical interface. Non-technical teams can create topics, define triggers, add responses, and configure human handoff — all without coding. The exam still commonly refers to this as Power Virtual Agents. Power Apps (A) creates apps, not chatbots. Azure Bot Service with Bot Framework SDK (B) requires coding — not appropriate for a no-code team. Power Automate (D) automates workflows, not conversational chat experiences.

Correct Answer: C

In a standard Power BI (non-Premium) environment, both the person sharing a report AND all people receiving/viewing shared content need Power BI Pro licenses. This is the key licensing rule for Power BI sharing. With Power BI Premium (capacity or PPU), you can share with free users. But the question specifies no Premium — so both creator and all 50 viewers need Pro. B is a common misconception — viewers do need Pro without Premium. A is incorrect — free accounts cannot view shared content from Pro users without Premium.